Everything you need to know about LetterSure
LetterSure is an AI-powered letter writing service for UK residents. You pick your situation, answer a few questions, and get a professionally formatted letter ready to send — in under 3 minutes.
No. LetterSure generates personal correspondence letters only. Our letters help you communicate clearly and professionally with organisations. They are not legal documents and do not constitute legal advice. For legal matters, please consult a qualified solicitor at solicitors.lawsociety.org.uk.
LetterSure letters are professional, firm, and formatted correctly for UK correspondence. A well-written letter significantly increases your chances of getting a response. However, we cannot guarantee any specific outcome — that depends on the organisation you are writing to.
LetterSure is built specifically for UK residents and UK situations. It knows the correct letter format, the right tone for each situation, and what information to include. You answer a guided form — no blank page, no prompting required. The result is a properly formatted letter ready to download as a PDF or Word document in seconds.
LetterSure covers 12 common UK situations: landlord repair requests, deposit disputes, NHS complaints, Subject Access Requests, insurance disputes, parking fine appeals, council tax disputes, employer grievances, flexible working requests, utility billing disputes, refund requests, and neighbour disputes.
Yes. After your letter is generated you can edit it directly in the browser — change dates, names, or any detail — before downloading. You can also undo your edits and go back to the original.
You can download your letter as a PDF, as a Word document (.docx), or copy it to your clipboard. The downloaded files contain only your letter — no LetterSure branding or watermarks.
A single letter costs £6.99. If you need multiple letters — for example during an ongoing dispute — LetterSure Pro gives you unlimited letters for £12.99 per month. You can cancel Pro at any time.
Because letters are generated and delivered instantly, we are unable to offer refunds once a letter has been unlocked or downloaded. If you experience a technical problem that prevents delivery, contact us at support@lettersure.co.uk within 48 hours.
Yes. The details you enter are used only to generate your letter. We do not store your letter content after it has been delivered to you. We do not sell your data. Full details are in our Privacy Policy.
If your first letter goes unanswered, you may need a follow-up chaser letter or a final notice. LetterSure can generate these for you too — just select the same category and describe the situation as an escalation. Pro members can do this at no extra cost.
No account is needed to generate and pay for a single letter. If you want unlimited letters with Pro, you sign in with your Google account. That is the only account required.